Shipping Policy

Shipping Policy
At City Fabric Inc., we believe that exceptional home living starts with thoughtful decisions — not just in the products you choose, but also in how they arrive at your doorstep. This Shipping Policy outlines how we process, ship, and deliver your orders.

Our Shipping Approach
City Fabric Inc. aims to provide you with the best products for your home while making sure the process is as smooth and eco-friendly as possible.

To minimize waste, excess stock, and reduce our environmental footprint, many of our items are shipped directly from trusted partners and global distribution centers.

This approach allows us to:

• Offer high-quality, well-crafted home essentials

• Keep prices competitive without inflated retail markups

• Reduce our environmental impact by supporting a streamlined supply chain

We appreciate your patience in supporting this sustainable shopping method.

---

1. Processing Time & Shipping Charges
Every order is handled with care and attention.

Processing Time:
Please allow 2–4 business days for order processing, quality control, and packaging prior to shipment.

Peak Seasons (Holidays / High Demand Periods):
During busy times, such as holidays, processing may take up to 5 business days.

Shipping Fee:
We offer a flat $5.99 shipping rate for all orders, no matter where they’re headed.

---

2. Estimated Delivery Time
Since City Fabric Inc. works with global partners for fulfillment, delivery times can vary slightly based on your location.

Please note that these times are estimates, not guaranteed delivery dates.

We thank you for your understanding — quality products and thoughtful shipping take time.

---

3. Order Tracking
Once your order is shipped, you’ll receive an email confirmation with your tracking number.

Please be aware:

• Tracking updates can take 1–3 business days after the label is created

• If the tracking does not update immediately, it means your package is still in transit

---

4. Customs, Duties & Taxes
For international orders, we ship DDU (Delivered Duty Unpaid).

This means:

• Any customs fees, duties, or import taxes are the responsibility of the customer

• City Fabric Inc. is not liable for delays caused by customs processing

While customs fees are generally rare for home goods, regulations vary by country, so please check with your local customs office for specific details.

---

5. Order Modifications & Cancellations
We begin processing orders promptly to ensure timely delivery.

If you need to change your address or cancel an order, please contact us at service@luxivexa.com within 12 hours of placing your order.

Once the order is processed, cancellations or changes are no longer possible.

---

6. Lost or Damaged Packages
Your satisfaction is our top priority.

Damaged Items:
If your package is damaged upon arrival:

• Send us a photo within 72 hours, and we will send you a free replacement.

Lost Packages:
If the carrier confirms your package is lost:

• We will send a replacement at no extra cost to you.

---

Thank you for shopping with City Fabric Inc. We are committed to bringing you the best home essentials with a focus on quality and care.